Privacy Policy

At Touchland, we respect your privacy and are committed to protecting the personal information you share with us when using touchlandusmall.com or interacting with our services. This Privacy Policy explains what information we collect, how we use, store, and protect it, and the rights you have regarding your personal data. By using our website or making a purchase, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal information to process your orders, provide customer support, and enhance your shopping experience. The types of information we may gather include:
  • Identifying Information: Name, email address (e.g., support@touchlandusmall.com for communications), phone number (if provided), and shipping/billing addresses.
  • Purchase & Transaction Data: Order number, products purchased, payment method details (note: we do not store full credit card information—this is handled by secure third-party payment processors), transaction amount, and currency (USD, as used for all transactions).
  • Website Usage Data: Non-identifying information such as your IP address, browser type, device information, pages visited on our site, time spent on pages, and referral sources (collected via cookies and similar tracking technologies to improve site functionality).
  • Voluntary Information: Feedback, survey responses, or communication you send to our customer support team (e.g., questions about orders or products).
2. How We Use Your Information
We use your personal information for specific, legitimate purposes that align with providing and improving our services:
  • Process and fulfill your orders (e.g., verify shipping details, coordinate delivery, send order confirmations and tracking updates).
  • Provide customer support (e.g., respond to inquiries, assist with returns or refunds as outlined in our Refund Policy).
  • Improve our website and products (e.g., analyze usage data to optimize site navigation, tailor product recommendations based on browsing trends).
  • Send important updates (e.g., changes to our policies, service announcements) via email—you may opt out of non-essential communications (e.g., promotional emails) at any time.
  • Ensure security and prevent fraud (e.g., verify transaction legitimacy, protect against unauthorized access to your account).
3. How We Protect Your Information
We implement industry-standard security measures to safeguard your personal data from unauthorized access, use, or disclosure:
  • Use secure socket layer (SSL) encryption for all data transmitted between your device and our website (indicated by the “https://” prefix and padlock icon in your browser).
  • Partner with reputable third-party payment processors (e.g., PayPal, credit card providers) that comply with global security standards (e.g., PCI DSS) to handle payment information—we never store full credit card details.
  • Restrict access to personal information to authorized Touchland staff only, who are required to follow strict data protection protocols.
  • Regularly update our security systems and conduct audits to identify and address potential vulnerabilities.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:
  • Third-Party Service Providers: With trusted partners who assist us in operating our business (e.g., shipping carriers to deliver orders, payment processors to handle transactions, email service providers to send updates). These providers are contractually obligated to use your information only to perform services for Touchland and to protect its confidentiality.
  • Legal Requirements: If required by law, regulation, or legal process (e.g., to comply with a court order, respond to a government request) or to protect the rights, safety, or property of Touchland, our customers, or the public.
5. Your Rights Regarding Personal Information
You have the right to control and access your personal information. To exercise these rights, please contact us at support@touchlandusmall.com:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate or incomplete information (e.g., a change in shipping address).
  • Deletion: Request the deletion of your personal information, subject to legal or contractual obligations (e.g., we may need to retain order records for tax purposes).
  • Opt-Out: Unsubscribe from non-essential communications (e.g., promotional emails) by clicking the “unsubscribe” link in the email or contacting our support team.
  • Data Portability: Request a copy of your personal information in a structured, machine-readable format (if applicable) to transfer to another service provider.
6. Cookies & Tracking Technologies
Our website uses cookies (small text files stored on your device) and similar tracking technologies to enhance your browsing experience:
  • Necessary Cookies: Required for basic site functionality (e.g., remembering your cart items, enabling secure checkout)—these cannot be disabled.
  • Analytics Cookies: Used to analyze how visitors use our site (e.g., which pages are most popular) to improve performance and content.
  • Preference Cookies: Remember your choices (e.g., language, region) to personalize your experience.
You can manage cookie settings through your browser (e.g., block or delete cookies), but disabling certain cookies may affect the functionality of our website (e.g., preventing you from completing a purchase).
7. Children’s Privacy
Our website and products are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take immediate steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make updates, we will revise the “last updated” date at the top of this page (note: no specific date included per request) and post the new policy on our website. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our customer support team at support@touchlandusmall.com. We will respond to your inquiry promptly and address any issues to ensure your privacy is protected.